A person reads every email.

What helps us help you

Two or three of these in your first email usually mean we can answer in one reply:

• Your iPhone model and iOS version.
• What you were doing when things went sideways — pairing, sending a book, installing.
• What the screen actually said. A screenshot of the app, or a photo of the reader, beats any description.
• If a book is involved: where it came from, and roughly how big it is.

The short answers

Your books are yours, on your devices. Verso has no accounts and keeps no copy of your library. Everything lives on your iPhone and your reader.

Your purchase follows your Apple ID. New phone, reinstalled app — Verso restores through the App Store, nothing to log back into.

The reader receives while it rests. If a book you sent hasn't appeared, let the reader sit for a moment — it collects new arrivals quietly, on its own time.